Hi, I’m Sheina!
I created Kwestyon to help Filipinos learn practical tips about the call center industry. I’ve worked in the call center industry for four years. Two years as a CSR and another two as a Quality Analyst. Now, I mainly create call center training videos while starting a countryside farm.
About Kwestyon
Kwestyon started as a call center blog then expanded into a YouTube channel in July 2020. Most of my lessons are mainly hosted there.
To compensate for my lack of experience in some accounts/campaigns, I hire experienced call center agents from various industries then interview them. These interviews are then translated into helpful, informative videos.
My main goal is to be as helpful and informative as possible. With the power of the world wide web, learning should no longer be limited to a select few. Whether you’re a degree holder, a high school graduate, young or old, experienced or not, you can learn something useful and be at least decent at it.
For any inquiries, email me at sheinamendez28@gmail.com.