Call Center Training
This blog is a collection of free training materials for call center agents and applicants.
Don’t want to read? Watch the lessons on YouTube.
Hi, I’m Sheina.
I created this website to help call center applicants ace their job interview, improve their call handling skills, and survive their call center life.
Latest Posts
Meh vs Exceptional Customer Service | Telco Account
In this article, there are two Telco mock calls. One issue, one customer, two different agents – Claire and Candace. Both have different ways of handling the issue. This is…
Philippine Call Center Agent Salary: Detailed Breakdown
I know firsthand how intriguing it can be to wonder about salaries. As someone who had been a part of the call center industry in the Philippines for four years,…
Call Center Travel Account Explained: Tasks & Processes
If you found this post through Google Search, chances are, you either have an interview coming up or you just got hired to work for a call center travel account….
5 Minimum Qualifications for Call Center Agents
So you’re a complete newbie and you’re wondering if you have what it takes to qualify as a call center agent. Is basic English enough? Do they accept high school…
Financial Account Mock Call Script | Lost/Stolen Card
After enjoying a movie at the cinema, Ms. Rogers was dismayed to discover that her purse had gone missing. The purse contained her mobile phone and her credit card. She…
How to Show Empathy in Customer Service | Best Sample Statements
There is no one-size-fits-all guide to expressing empathy. And that’s because it depends on your customers’ situations. Some customers are simply more upset than others, some are stuck in horrible,…