This article contains sample answers to the most common call center job interview questions.
Here’s a call center job interview simulation between an interviewer and an applicant. The applicant is a college undergraduate who decided to drop out of college to apply for a Customer Service Representative position. The purpose of this job...
Not knowing how to answer Tell me about yourself is a recipe for failure in a call center job interview. Get this wrong and the interview is doomed. Get this right and you’ll create a great first impression right when it matters the most- at...
For call center agents who are non-native English speakers but talk to native speakers, idioms can be tricky. Terrifying, even — especially for newbies. They could turn pleasant conversations into awkward ones, especially if your account...
Behavioral call center interview questions ask you to recall an past experiences at work and how you handled them. They usually start with, “Tell me about a time in your past job when…” but not all the time. When interviewers ask this, they want to...
To answer the call center job interview question How do you handle stress, you need to do two things: First, you need to convince your interviewer that you can effectively adapt to stressful situations. Second, the way you deal with stress should be...
To answer the call center job interview question Why did you leave your last job, remember to keep it short and simple. The sooner you and your interviewer stop talking about it, the better. After all, there’s a more productive use of...
To answer the call center job interview question Where do you see yourself in 5 years, think of employment as a money game. You apply because of the attractive salary, the company pours money on your training to make even more money. Therefore, the...