This article contains sample answers to the most common call center job interview questions.
Here’s a call center job interview simulation between an interviewer and an applicant. The applicant is a college undergraduate who decided to drop out of college to apply for a Customer Service Representative position. The purpose of this job...
Not knowing how to answer Tell me about yourself is a recipe for failure in a call center job interview. Get this wrong and the interview is doomed. Get this right and you’ll create a great first impression right when it matters the most- at...
For call center agents who are non-native English speakers but talk to native speakers, idioms can be tricky. Terrifying, even — especially for newbies. They could turn pleasant conversations into awkward ones, especially if your account...
Behavioral call center interview questions ask you to recall an past experiences at work and how you handled them. They usually start with, “Tell me about a time in your past job when…” but not all the time. When interviewers ask this, they want to...