{"id":4,"date":"2020-11-09T23:30:45","date_gmt":"2020-11-09T23:30:45","guid":{"rendered":"https:\/\/startertemplatecloud.com\/g01\/?page_id=4"},"modified":"2023-09-29T20:00:41","modified_gmt":"2023-09-29T20:00:41","slug":"home-2","status":"publish","type":"page","link":"https:\/\/kwestyon.com\/","title":{"rendered":"Home"},"content":{"rendered":"<style>.kb-row-layout-id4_5fa42a-b3 > .kt-row-column-wrap{align-content:end;}:where(.kb-row-layout-id4_5fa42a-b3 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:end;}.kb-row-layout-id4_5fa42a-b3 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1170px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);min-height:750px;grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id4_5fa42a-b3{background-image:url('https:\/\/kwestyon.com\/wp-content\/uploads\/2023\/06\/Kwestyon-call-center-training.jpg');background-size:cover;background-position:56.00000000000001% 55.00000000000001%;background-attachment:fixed;background-repeat:no-repeat;}.kb-row-layout-id4_5fa42a-b3 > .kt-row-layout-overlay{opacity:0.45;background-color:var(--global-palette3, #1A202C);}.kb-row-layout-id4_5fa42a-b3 ,.kb-row-layout-id4_5fa42a-b3 h1,.kb-row-layout-id4_5fa42a-b3 h2,.kb-row-layout-id4_5fa42a-b3 h3,.kb-row-layout-id4_5fa42a-b3 h4,.kb-row-layout-id4_5fa42a-b3 h5,.kb-row-layout-id4_5fa42a-b3 h6{color:var(--global-palette9, #ffffff);}@media all and (max-width: 1024px), only screen and (min-device-width: 1024px) and (max-device-width: 1366px) and (-webkit-min-device-pixel-ratio: 2) and (orientation: landscape) and (hover: none){.kb-row-layout-id4_5fa42a-b3{background-attachment:scroll;}}@media all and (max-width: 1024px), only screen and (min-device-width: 1024px) and (max-device-width: 1366px) and (-webkit-min-device-pixel-ratio: 2) and (orientation: landscape) and (hover: none){.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id4_5fa42a-b3{background-image:url('https:\/\/kwestyon.com\/wp-content\/uploads\/2023\/06\/Kwestyon-call-center-training.jpg');background-size:cover;background-position:40% 87%;background-attachment:fixed;background-repeat:no-repeat;}}@media all and (max-width: 1024px){.kb-row-layout-id4_5fa42a-b3 > .kt-row-column-wrap{min-height:650px;grid-template-columns:minmax(0, 2fr) minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id4_5fa42a-b3 > .kt-row-column-wrap{padding-top:180px;min-height:400px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id4_5fa42a-b3{background-image:url('https:\/\/kwestyon.com\/wp-content\/uploads\/2023\/06\/Kwestyon-call-center-training.jpg');background-size:cover;background-position:26% 53%;background-attachment:fixed;background-repeat:no-repeat;}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id4_5fa42a-b3 alignnone has-theme-palette4-background-color kt-row-has-bg kt-jarallax wp-block-kadence-rowlayout\"><div class=\"kt-row-layout-overlay kt-row-overlay-normal\"><\/div><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-left-golden kt-mobile-layout-row kt-row-valign-bottom kb-theme-content-width\">\n<style>.kadence-column4_f8ab22-5a > .kt-inside-inner-col,.kadence-column4_f8ab22-5a > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column4_f8ab22-5a > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column4_f8ab22-5a > .kt-inside-inner-col{flex-direction:column;}.kadence-column4_f8ab22-5a > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column4_f8ab22-5a > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column4_f8ab22-5a{position:relative;}@media all and (max-width: 1024px){.kadence-column4_f8ab22-5a > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column4_f8ab22-5a > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column4_f8ab22-5a inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading4_4ad960-11, .wp-block-kadence-advancedheading.kt-adv-heading4_4ad960-11[data-kb-block=\"kb-adv-heading4_4ad960-11\"]{font-size:65px;line-height:1.1em;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading4_4ad960-11 mark, .wp-block-kadence-advancedheading.kt-adv-heading4_4ad960-11[data-kb-block=\"kb-adv-heading4_4ad960-11\"] mark{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading4_4ad960-11, .wp-block-kadence-advancedheading.kt-adv-heading4_4ad960-11[data-kb-block=\"kb-adv-heading4_4ad960-11\"]{font-size:45px;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading4_4ad960-11, .wp-block-kadence-advancedheading.kt-adv-heading4_4ad960-11[data-kb-block=\"kb-adv-heading4_4ad960-11\"]{font-size:35px;}}<\/style>\n<h1 class=\"kt-adv-heading4_4ad960-11 wp-block-kadence-advancedheading has-theme-palette-7-color has-text-color\" data-kb-block=\"kb-adv-heading4_4ad960-11\">Call Center Training<\/h1>\n\n\n\n<p>This blog is a collection of free training materials for call center agents and applicants. <br><br>Don&#8217;t want to read? Watch the lessons on YouTube.<\/p>\n\n\n<style>.wp-block-kadence-advancedbtn.kt-btns4_69869d-b4, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns4_69869d-b4, .wp-block-kadence-advancedbtn.kb-btns4_69869d-b4, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns4_69869d-b4{margin-top:30px;margin-right:0px;margin-bottom:30px;margin-left:0px;}.wp-block-kadence-advancedbtn.kb-btns4_69869d-b4{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:flex-start;align-items:center;}.kt-btns4_69869d-b4 .kt-button{font-weight:normal;font-style:normal;}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn.kt-btns4_69869d-b4, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns4_69869d-b4, .wp-block-kadence-advancedbtn.kb-btns4_69869d-b4, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns4_69869d-b4{margin-top:40px;margin-right:0px;margin-bottom:0px;margin-left:0px;}}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns4_69869d-b4\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn4_d9d304-91.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn4_d9d304-91.kb-button{color:var(--global-palette9, #ffffff);background:var(--global-palette1, #3182CE);border-top:2px solid var(--global-palette1, #3182CE);border-right:2px solid var(--global-palette1, #3182CE);border-bottom:2px solid var(--global-palette1, #3182CE);border-left:2px solid var(--global-palette1, #3182CE);padding-top:10px;padding-right:15px;padding-bottom:10px;padding-left:15px;}.wp-block-kadence-advancedbtn .kb-btn4_d9d304-91.kb-button:hover{color:var(--global-palette1, #3182CE);background:var(--global-palette9, #ffffff);border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn4_d9d304-91.kb-button{border-top:2px solid var(--global-palette1, #3182CE);border-right:2px solid var(--global-palette1, #3182CE);border-bottom:2px solid var(--global-palette1, #3182CE);border-left:2px solid var(--global-palette1, #3182CE);}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn4_d9d304-91.kb-button:hover{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}}@media all and (max-width: 1024px){.kb-btn4_d9d304-91.kb-button .kb-svg-icon-wrap{display:block;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn4_d9d304-91.kb-button{border-top:2px solid var(--global-palette1, #3182CE);border-right:2px solid var(--global-palette1, #3182CE);border-bottom:2px solid var(--global-palette1, #3182CE);border-left:2px solid var(--global-palette1, #3182CE);}.wp-block-kadence-advancedbtn .kb-btn4_d9d304-91.kb-button:hover{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn4_d9d304-91 kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-outline kt-btn-has-text-true kt-btn-has-svg-true wp-block-kadence-singlebtn\" href=\"https:\/\/www.youtube.com\/c\/kwestyon\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"kt-btn-inner-text\">Watch Training Videos<\/span><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_youtube kt-btn-icon-side-right\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22.54 6.42a2.78 2.78 0 0 0-1.94-2C18.88 4 12 4 12 4s-6.88 0-8.6.46a2.78 2.78 0 0 0-1.94 2A29 29 0 0 0 1 11.75a29 29 0 0 0 .46 5.33A2.78 2.78 0 0 0 3.4 19c1.72.46 8.6.46 8.6.46s6.88 0 8.6-.46a2.78 2.78 0 0 0 1.94-2 29 29 0 0 0 .46-5.25 29 29 0 0 0-.46-5.33z\"\/><polygon points=\"9.75 15.02 15.5 11.75 9.75 8.48 9.75 15.02\"\/><\/svg><\/span><\/a><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column4_7c1b68-11 > .kt-inside-inner-col,.kadence-column4_7c1b68-11 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column4_7c1b68-11 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column4_7c1b68-11 > .kt-inside-inner-col{flex-direction:column;}.kadence-column4_7c1b68-11 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column4_7c1b68-11 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column4_7c1b68-11{position:relative;}@media all and (max-width: 1024px){.kadence-column4_7c1b68-11 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column4_7c1b68-11 > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column4_7c1b68-11 inner-column-2\"><div class=\"kt-inside-inner-col\"><\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id4_a011b2-8f > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id4_a011b2-8f > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id4_a011b2-8f > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1170px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:0px;padding-bottom:25px;grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id4_a011b2-8f > .kt-row-layout-overlay{opacity:0.30;}.kb-row-layout-id4_a011b2-8f a{color:var(--global-palette4, #2D3748);}.kb-row-layout-id4_a011b2-8f a:hover{color:var(--global-palette1, #3182CE);}@media all and (max-width: 1024px){.kb-row-layout-id4_a011b2-8f > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id4_a011b2-8f > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id4_a011b2-8f > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(1){order:2;}.kb-row-layout-id4_a011b2-8f > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(2){order:1;}.kb-row-layout-id4_a011b2-8f > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(3){order:12;}.kb-row-layout-id4_a011b2-8f > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(4){order:11;}.kb-row-layout-id4_a011b2-8f > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(5){order:22;}.kb-row-layout-id4_a011b2-8f > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(6){order:21;}.kb-row-layout-id4_a011b2-8f > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(7){order:32;}.kb-row-layout-id4_a011b2-8f > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(8){order:31;}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id4_a011b2-8f alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-equal kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column4_1d3887-fe > .kt-inside-inner-col{padding-top:90px;}.kadence-column4_1d3887-fe > .kt-inside-inner-col,.kadence-column4_1d3887-fe > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column4_1d3887-fe > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column4_1d3887-fe > .kt-inside-inner-col{flex-direction:column;}.kadence-column4_1d3887-fe > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column4_1d3887-fe > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column4_1d3887-fe{position:relative;}@media all and (max-width: 1024px){.kadence-column4_1d3887-fe > .kt-inside-inner-col{padding-top:50px;flex-direction:column;}}@media all and (max-width: 767px){.kadence-column4_1d3887-fe > .kt-inside-inner-col{padding-top:0px;flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column4_1d3887-fe inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading4_bad53b-80, .wp-block-kadence-advancedheading.kt-adv-heading4_bad53b-80[data-kb-block=\"kb-adv-heading4_bad53b-80\"]{font-size:70px;font-weight:200;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading4_bad53b-80 mark, .wp-block-kadence-advancedheading.kt-adv-heading4_bad53b-80[data-kb-block=\"kb-adv-heading4_bad53b-80\"] mark{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading4_bad53b-80, .wp-block-kadence-advancedheading.kt-adv-heading4_bad53b-80[data-kb-block=\"kb-adv-heading4_bad53b-80\"]{font-size:50px;}}<\/style>\n<h2 class=\"kt-adv-heading4_bad53b-80 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading4_bad53b-80\">Hi, I&#8217;m Sheina.<\/h2>\n\n\n\n<p>I created this website to help call center applicants ace their job interview, improve their call handling skills, and survive their call center life.<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/kwestyon.com\/about-kwestyon\/\">Learn more<\/a><\/strong><\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column4_34e68b-19, .kt-inside-inner-col > .kadence-column4_34e68b-19:not(.specificity){margin-top:-100px;margin-right:30px;margin-bottom:0px;margin-left:70px;}.kadence-column4_34e68b-19 > .kt-inside-inner-col,.kadence-column4_34e68b-19 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column4_34e68b-19 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column4_34e68b-19 > .kt-inside-inner-col{flex-direction:column;}.kadence-column4_34e68b-19 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column4_34e68b-19 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column4_34e68b-19{position:relative;}@media all and (max-width: 1024px){.kadence-column4_34e68b-19, .kt-inside-inner-col > .kadence-column4_34e68b-19:not(.specificity){margin-top:50px;margin-right:0px;margin-bottom:0px;margin-left:30px;}}@media all and (max-width: 1024px){.kadence-column4_34e68b-19 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column4_34e68b-19, .kt-inside-inner-col > .kadence-column4_34e68b-19:not(.specificity){margin-top:30px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.kadence-column4_34e68b-19 > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column4_34e68b-19 inner-column-2\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedgallery.kb-gallery-wrap-id-4_acc884-a8{margin-top:30px;margin-right:30px;margin-bottom:30px;margin-left:30px;}.wp-block-kadence-advancedgallery .kb-gallery-type-grid.kb-gallery-id-4_acc884-a8{margin:-5px;}.kb-gallery-type-grid.kb-gallery-id-4_acc884-a8 .kadence-blocks-gallery-item{padding:5px;}.kb-gallery-id-4_acc884-a8 .kadence-blocks-gallery-item .kb-gal-image-radius{border-radius:6px 6px 6px 6px;}.wp-block-kadence-advancedgallery.kb-gallery-wrap-id-4_acc884-a8{overflow:visible;}.kb-gallery-id-4_acc884-a8 .kadence-blocks-gallery-item .kb-gal-image-radius{box-shadow:0px 20px 50px 0px rgba(0, 0, 0, 0.2);}.kb-gallery-id-4_acc884-a8 .kadence-blocks-gallery-item:hover .kb-gal-image-radius{box-shadow:0px 20px 50px 0px rgba(0, 0, 0, 0.2);}@media all and (max-width: 1024px){.wp-block-kadence-advancedgallery.kb-gallery-wrap-id-4_acc884-a8{margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}}@media all and (max-width: 767px){.wp-block-kadence-advancedgallery.kb-gallery-wrap-id-4_acc884-a8{margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}}<\/style><div class=\"kb-gallery-wrap-id-4_acc884-a8 alignnone wp-block-kadence-advancedgallery\"><ul class=\"kb-gallery-ul kb-gallery-non-static kb-gallery-type-grid kb-gallery-id-4_acc884-a8 kb-gallery-caption-style-bottom-hover kb-gallery-filter-none\" data-image-filter=\"none\" data-item-selector=\".kadence-blocks-gallery-item\" data-lightbox-caption=\"true\" data-columns-xxl=\"1\" data-columns-xl=\"1\" data-columns-md=\"1\" data-columns-sm=\"1\" data-columns-xs=\"1\" data-columns-ss=\"1\"><li class=\"kadence-blocks-gallery-item\"><div class=\"kadence-blocks-gallery-item-inner\"><figure class=\"kb-gallery-figure kadence-blocks-gallery-item-hide-caption\" \"><div class=\"kb-gal-image-radius\" style=\"max-width:423px;\"><div class=\"kb-gallery-image-contain kadence-blocks-gallery-intrinsic kb-gallery-image-ratio-inherit kb-has-image-ratio-inherit\" style=\"padding-bottom:113%;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kwestyon.com\/wp-content\/uploads\/2020\/07\/Kwestyon-About-Sheina-M.jpg\" width=\"423\" height=\"480\" alt=\"Kwestyon About Sheina\" data-full-image=\"https:\/\/kwestyon.com\/wp-content\/uploads\/2020\/07\/Kwestyon-About-Sheina-M.jpg\" data-light-image=\"https:\/\/kwestyon.com\/wp-content\/uploads\/2020\/07\/Kwestyon-About-Sheina-M.jpg\" data-id=\"21449\" class=\"wp-image-21449\" title=\"\" srcset=\"https:\/\/kwestyon.com\/wp-content\/uploads\/2020\/07\/Kwestyon-About-Sheina-M.jpg 423w, https:\/\/kwestyon.com\/wp-content\/uploads\/2020\/07\/Kwestyon-About-Sheina-M-264x300.jpg 264w\" sizes=\"(max-width: 423px) 100vw, 423px\" \/><\/div><\/div><\/figure><\/div><\/li><\/ul><\/div><\/div><\/div>\n\n<\/div><\/div>\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading4_25e831-20, .wp-block-kadence-advancedheading.kt-adv-heading4_25e831-20[data-kb-block=\"kb-adv-heading4_25e831-20\"]{text-align:center;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading4_25e831-20 mark, .wp-block-kadence-advancedheading.kt-adv-heading4_25e831-20[data-kb-block=\"kb-adv-heading4_25e831-20\"] mark{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<h1 class=\"kt-adv-heading4_25e831-20 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading4_25e831-20\">Latest Posts<\/h1>\n\n\n<style>.kadence-column4_05f3d8-e9 > .kt-inside-inner-col,.kadence-column4_05f3d8-e9 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column4_05f3d8-e9 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column4_05f3d8-e9 > .kt-inside-inner-col{flex-direction:column;}.kadence-column4_05f3d8-e9 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column4_05f3d8-e9 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column4_05f3d8-e9{position:relative;}@media all and (max-width: 1024px){.kadence-column4_05f3d8-e9 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column4_05f3d8-e9 > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column4_05f3d8-e9\"><div class=\"kt-inside-inner-col\"><div class=\"wp-block-kadence-posts kb-posts kb-posts-id-4_61cfe1-16 content-wrap grid-cols kb-posts-style-boxed grid-sm-col-2 grid-lg-col-3 item-image-style-above\"><article class=\"entry content-bg loop-entry post-28347 post type-post status-publish format-standard has-post-thumbnail hentry category-customer-service-tips tag-mock-calls\">\n\t\t\t<a class=\"post-thumbnail kadence-thumbnail-ratio-2-3\" href=\"https:\/\/kwestyon.com\/telco-account-bad-vs-great-customer-service-script\/\">\n\t\t\t<div class=\"post-thumbnail-inner\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"432\" src=\"https:\/\/kwestyon.com\/wp-content\/uploads\/2023\/08\/Telco-Account-Mock-Call-768x432.jpg\" class=\"attachment-medium_large size-medium_large wp-post-image\" alt=\"Telco Account Call Center Script - Bad vs Great Customer Service\" srcset=\"https:\/\/kwestyon.com\/wp-content\/uploads\/2023\/08\/Telco-Account-Mock-Call-768x432.jpg 768w, https:\/\/kwestyon.com\/wp-content\/uploads\/2023\/08\/Telco-Account-Mock-Call-300x169.jpg 300w, https:\/\/kwestyon.com\/wp-content\/uploads\/2023\/08\/Telco-Account-Mock-Call-800x450.jpg 800w, https:\/\/kwestyon.com\/wp-content\/uploads\/2023\/08\/Telco-Account-Mock-Call-570x321.jpg 570w, https:\/\/kwestyon.com\/wp-content\/uploads\/2023\/08\/Telco-Account-Mock-Call-480x270.jpg 480w, https:\/\/kwestyon.com\/wp-content\/uploads\/2023\/08\/Telco-Account-Mock-Call.jpg 1280w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t<\/div>\n\t\t<\/a><!-- .post-thumbnail -->\n\t\t\t<div class=\"entry-content-wrap\">\n\t\t<header class=\"entry-header\">\n\t\t<div class=\"entry-taxonomies\">\n\t\t<span class=\"category-links term-links category-style-normal\">\n\t\t\t<a href=\"https:\/\/kwestyon.com\/category\/customer-service-tips\/\" rel=\"category tag\">CUSTOMER SERVICE<\/a>\t\t<\/span>\n\t<\/div><!-- .entry-taxonomies -->\n\t<h4 class=\"entry-title\"><a href=\"https:\/\/kwestyon.com\/telco-account-bad-vs-great-customer-service-script\/\" rel=\"bookmark\">Meh vs Exceptional Customer Service | Telco Account<\/a><\/h4>\t<div class=\"entry-meta entry-meta-divider-dot\">\n\t\t\t\t<span class=\"posted-on\">\n\t\t\t\t<time class=\"entry-date published\" datetime=\"2023-08-16T09:20:43+00:00\">August 16, 2023<\/time><time class=\"updated\" datetime=\"2023-10-10T00:09:06+00:00\">October 10, 2023<\/time>\t\t\t<\/span>\n\t\t\t\t<\/div><!-- .entry-meta -->\n\t<\/header><!-- .entry-header -->\n\t<div class=\"entry-summary\">\n\t\t<p>In this article, there are two Telco mock calls. One issue, one customer, two different agents &#8211; Claire and Candace. Both have different ways of handling the issue. This is&#8230;<\/p>\n\t<\/div><!-- .entry-summary -->\n\t<footer class=\"entry-footer\">\n\t\t\t<div class=\"entry-actions\">\n\t\t\t<p class=\"more-link-wrap\">\n\t\t\t\t<a href=\"https:\/\/kwestyon.com\/telco-account-bad-vs-great-customer-service-script\/\" class=\"post-more-link\">\n\t\t\t\t\tRead More<span class=\"screen-reader-text\"> Meh vs Exceptional Customer Service | Telco Account<\/span><span class=\"kadence-svg-iconset svg-baseline\"><svg aria-hidden=\"true\" class=\"kadence-svg-icon kadence-arrow-right-alt-svg\" fill=\"currentColor\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"27\" height=\"28\" viewBox=\"0 0 27 28\"><title>Continue<\/title><path d=\"M27 13.953c0 0.141-0.063 0.281-0.156 0.375l-6 5.531c-0.156 0.141-0.359 0.172-0.547 0.094-0.172-0.078-0.297-0.25-0.297-0.453v-3.5h-19.5c-0.281 0-0.5-0.219-0.5-0.5v-3c0-0.281 0.219-0.5 0.5-0.5h19.5v-3.5c0-0.203 0.109-0.375 0.297-0.453s0.391-0.047 0.547 0.078l6 5.469c0.094 0.094 0.156 0.219 0.156 0.359v0z\"><\/path>\n\t\t\t<\/svg><\/span>\t\t\t\t<\/a>\n\t\t\t<\/p>\n\t\t<\/div><!-- .entry-actions -->\n\t\t<\/footer><!-- .entry-footer -->\t<\/div>\n<\/article>\n<article class=\"entry content-bg loop-entry post-28133 post type-post status-publish format-standard has-post-thumbnail hentry category-call-center-faq\">\n\t\t\t<a class=\"post-thumbnail kadence-thumbnail-ratio-2-3\" href=\"https:\/\/kwestyon.com\/philippine-call-center-agent-salary-breakdown\/\">\n\t\t\t<div class=\"post-thumbnail-inner\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"576\" src=\"https:\/\/kwestyon.com\/wp-content\/uploads\/2023\/07\/Call-Center-Agent-Salary-in-the-Philippines-768x576.jpg\" class=\"attachment-medium_large size-medium_large wp-post-image\" alt=\"Philippine Call Center Agent Salary-Depth Breakdown\" srcset=\"https:\/\/kwestyon.com\/wp-content\/uploads\/2023\/07\/Call-Center-Agent-Salary-in-the-Philippines-768x576.jpg 768w, https:\/\/kwestyon.com\/wp-content\/uploads\/2023\/07\/Call-Center-Agent-Salary-in-the-Philippines-300x225.jpg 300w, https:\/\/kwestyon.com\/wp-content\/uploads\/2023\/07\/Call-Center-Agent-Salary-in-the-Philippines-800x600.jpg 800w, https:\/\/kwestyon.com\/wp-content\/uploads\/2023\/07\/Call-Center-Agent-Salary-in-the-Philippines-570x428.jpg 570w, https:\/\/kwestyon.com\/wp-content\/uploads\/2023\/07\/Call-Center-Agent-Salary-in-the-Philippines-480x360.jpg 480w, https:\/\/kwestyon.com\/wp-content\/uploads\/2023\/07\/Call-Center-Agent-Salary-in-the-Philippines.jpg 1200w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t<\/div>\n\t\t<\/a><!-- .post-thumbnail -->\n\t\t\t<div class=\"entry-content-wrap\">\n\t\t<header class=\"entry-header\">\n\t\t<div class=\"entry-taxonomies\">\n\t\t<span class=\"category-links term-links category-style-normal\">\n\t\t\t<a href=\"https:\/\/kwestyon.com\/category\/call-center-faq\/\" rel=\"category tag\">FAQ<\/a>\t\t<\/span>\n\t<\/div><!-- .entry-taxonomies -->\n\t<h4 class=\"entry-title\"><a href=\"https:\/\/kwestyon.com\/philippine-call-center-agent-salary-breakdown\/\" rel=\"bookmark\">Philippine Call Center Agent Salary: Detailed Breakdown<\/a><\/h4>\t<div class=\"entry-meta entry-meta-divider-dot\">\n\t\t\t\t<span class=\"posted-on\">\n\t\t\t\t<time class=\"entry-date published\" datetime=\"2023-07-30T22:28:39+00:00\">July 30, 2023<\/time><time class=\"updated\" datetime=\"2023-10-10T00:09:06+00:00\">October 10, 2023<\/time>\t\t\t<\/span>\n\t\t\t\t<\/div><!-- .entry-meta -->\n\t<\/header><!-- .entry-header -->\n\t<div class=\"entry-summary\">\n\t\t<p>I know firsthand how intriguing it can be to wonder about salaries. As someone who had been a part of the call center industry in the Philippines for four years,&#8230;<\/p>\n\t<\/div><!-- .entry-summary -->\n\t<footer class=\"entry-footer\">\n\t\t\t<div class=\"entry-actions\">\n\t\t\t<p class=\"more-link-wrap\">\n\t\t\t\t<a href=\"https:\/\/kwestyon.com\/philippine-call-center-agent-salary-breakdown\/\" class=\"post-more-link\">\n\t\t\t\t\tRead More<span class=\"screen-reader-text\"> Philippine Call Center Agent Salary: Detailed Breakdown<\/span><span class=\"kadence-svg-iconset svg-baseline\"><svg aria-hidden=\"true\" class=\"kadence-svg-icon kadence-arrow-right-alt-svg\" fill=\"currentColor\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"27\" height=\"28\" viewBox=\"0 0 27 28\"><title>Continue<\/title><path d=\"M27 13.953c0 0.141-0.063 0.281-0.156 0.375l-6 5.531c-0.156 0.141-0.359 0.172-0.547 0.094-0.172-0.078-0.297-0.25-0.297-0.453v-3.5h-19.5c-0.281 0-0.5-0.219-0.5-0.5v-3c0-0.281 0.219-0.5 0.5-0.5h19.5v-3.5c0-0.203 0.109-0.375 0.297-0.453s0.391-0.047 0.547 0.078l6 5.469c0.094 0.094 0.156 0.219 0.156 0.359v0z\"><\/path>\n\t\t\t<\/svg><\/span>\t\t\t\t<\/a>\n\t\t\t<\/p>\n\t\t<\/div><!-- .entry-actions -->\n\t\t<\/footer><!-- .entry-footer -->\t<\/div>\n<\/article>\n<article class=\"entry content-bg loop-entry post-27687 post type-post status-publish format-standard has-post-thumbnail hentry category-call-center-faq tag-mock-calls\">\n\t\t\t<a class=\"post-thumbnail kadence-thumbnail-ratio-2-3\" href=\"https:\/\/kwestyon.com\/call-center-travel-account-tasks-processes-bpo\/\">\n\t\t\t<div class=\"post-thumbnail-inner\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/kwestyon.com\/wp-content\/uploads\/2023\/06\/Call-Center-Travel-Account-Explained-1-768x512.jpg\" class=\"attachment-medium_large size-medium_large wp-post-image\" alt=\"Call Center Travel Account Explained for Newbies\" srcset=\"https:\/\/kwestyon.com\/wp-content\/uploads\/2023\/06\/Call-Center-Travel-Account-Explained-1-768x512.jpg 768w, https:\/\/kwestyon.com\/wp-content\/uploads\/2023\/06\/Call-Center-Travel-Account-Explained-1-300x200.jpg 300w, https:\/\/kwestyon.com\/wp-content\/uploads\/2023\/06\/Call-Center-Travel-Account-Explained-1-800x533.jpg 800w, https:\/\/kwestyon.com\/wp-content\/uploads\/2023\/06\/Call-Center-Travel-Account-Explained-1-570x380.jpg 570w, https:\/\/kwestyon.com\/wp-content\/uploads\/2023\/06\/Call-Center-Travel-Account-Explained-1-480x320.jpg 480w, https:\/\/kwestyon.com\/wp-content\/uploads\/2023\/06\/Call-Center-Travel-Account-Explained-1.jpg 1350w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t<\/div>\n\t\t<\/a><!-- .post-thumbnail -->\n\t\t\t<div class=\"entry-content-wrap\">\n\t\t<header class=\"entry-header\">\n\t\t<div class=\"entry-taxonomies\">\n\t\t<span class=\"category-links term-links category-style-normal\">\n\t\t\t<a href=\"https:\/\/kwestyon.com\/category\/call-center-faq\/\" rel=\"category tag\">FAQ<\/a>\t\t<\/span>\n\t<\/div><!-- .entry-taxonomies -->\n\t<h4 class=\"entry-title\"><a href=\"https:\/\/kwestyon.com\/call-center-travel-account-tasks-processes-bpo\/\" rel=\"bookmark\">Call Center Travel Account Explained: Tasks &#038; Processes<\/a><\/h4>\t<div class=\"entry-meta entry-meta-divider-dot\">\n\t\t\t\t<span class=\"posted-on\">\n\t\t\t\t<time class=\"entry-date published\" datetime=\"2023-06-29T21:19:28+00:00\">June 29, 2023<\/time><time class=\"updated\" datetime=\"2023-10-10T00:09:06+00:00\">October 10, 2023<\/time>\t\t\t<\/span>\n\t\t\t\t<\/div><!-- .entry-meta -->\n\t<\/header><!-- .entry-header -->\n\t<div class=\"entry-summary\">\n\t\t<p>If you found this post through Google Search, chances are, you either have an interview coming up or you just got hired to work for a call center travel account&#8230;.<\/p>\n\t<\/div><!-- .entry-summary -->\n\t<footer class=\"entry-footer\">\n\t\t\t<div class=\"entry-actions\">\n\t\t\t<p class=\"more-link-wrap\">\n\t\t\t\t<a href=\"https:\/\/kwestyon.com\/call-center-travel-account-tasks-processes-bpo\/\" class=\"post-more-link\">\n\t\t\t\t\tRead More<span class=\"screen-reader-text\"> Call Center Travel Account Explained: Tasks &#038; Processes<\/span><span class=\"kadence-svg-iconset svg-baseline\"><svg aria-hidden=\"true\" class=\"kadence-svg-icon kadence-arrow-right-alt-svg\" fill=\"currentColor\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"27\" height=\"28\" viewBox=\"0 0 27 28\"><title>Continue<\/title><path d=\"M27 13.953c0 0.141-0.063 0.281-0.156 0.375l-6 5.531c-0.156 0.141-0.359 0.172-0.547 0.094-0.172-0.078-0.297-0.25-0.297-0.453v-3.5h-19.5c-0.281 0-0.5-0.219-0.5-0.5v-3c0-0.281 0.219-0.5 0.5-0.5h19.5v-3.5c0-0.203 0.109-0.375 0.297-0.453s0.391-0.047 0.547 0.078l6 5.469c0.094 0.094 0.156 0.219 0.156 0.359v0z\"><\/path>\n\t\t\t<\/svg><\/span>\t\t\t\t<\/a>\n\t\t\t<\/p>\n\t\t<\/div><!-- .entry-actions -->\n\t\t<\/footer><!-- .entry-footer -->\t<\/div>\n<\/article>\n<article class=\"entry content-bg loop-entry post-26783 post type-post status-publish format-standard has-post-thumbnail hentry category-call-center-faq tag-call-center-faq\">\n\t\t\t<a class=\"post-thumbnail kadence-thumbnail-ratio-2-3\" href=\"https:\/\/kwestyon.com\/minimum-qualifications-for-call-center-agents-bpo\/\">\n\t\t\t<div class=\"post-thumbnail-inner\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/kwestyon.com\/wp-content\/uploads\/2023\/06\/Minimum-Qualifications-for-Call-Center-Agents-Complete-List-Guide-768x512.jpg\" class=\"attachment-medium_large size-medium_large wp-post-image\" alt=\"Minimum Qualifications for Call Center Agents\" srcset=\"https:\/\/kwestyon.com\/wp-content\/uploads\/2023\/06\/Minimum-Qualifications-for-Call-Center-Agents-Complete-List-Guide-768x512.jpg 768w, https:\/\/kwestyon.com\/wp-content\/uploads\/2023\/06\/Minimum-Qualifications-for-Call-Center-Agents-Complete-List-Guide-300x200.jpg 300w, https:\/\/kwestyon.com\/wp-content\/uploads\/2023\/06\/Minimum-Qualifications-for-Call-Center-Agents-Complete-List-Guide-800x533.jpg 800w, https:\/\/kwestyon.com\/wp-content\/uploads\/2023\/06\/Minimum-Qualifications-for-Call-Center-Agents-Complete-List-Guide-570x380.jpg 570w, https:\/\/kwestyon.com\/wp-content\/uploads\/2023\/06\/Minimum-Qualifications-for-Call-Center-Agents-Complete-List-Guide-480x320.jpg 480w, https:\/\/kwestyon.com\/wp-content\/uploads\/2023\/06\/Minimum-Qualifications-for-Call-Center-Agents-Complete-List-Guide.jpg 1280w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t<\/div>\n\t\t<\/a><!-- .post-thumbnail -->\n\t\t\t<div class=\"entry-content-wrap\">\n\t\t<header class=\"entry-header\">\n\t\t<div class=\"entry-taxonomies\">\n\t\t<span class=\"category-links term-links category-style-normal\">\n\t\t\t<a href=\"https:\/\/kwestyon.com\/category\/call-center-faq\/\" rel=\"category tag\">FAQ<\/a>\t\t<\/span>\n\t<\/div><!-- .entry-taxonomies -->\n\t<h4 class=\"entry-title\"><a href=\"https:\/\/kwestyon.com\/minimum-qualifications-for-call-center-agents-bpo\/\" rel=\"bookmark\">5 Minimum Qualifications for Call Center Agents<\/a><\/h4>\t<div class=\"entry-meta entry-meta-divider-dot\">\n\t\t\t\t<span class=\"posted-on\">\n\t\t\t\t<time class=\"entry-date published\" datetime=\"2023-06-10T06:44:53+00:00\">June 10, 2023<\/time><time class=\"updated\" datetime=\"2023-10-10T00:09:06+00:00\">October 10, 2023<\/time>\t\t\t<\/span>\n\t\t\t\t<\/div><!-- .entry-meta -->\n\t<\/header><!-- .entry-header -->\n\t<div class=\"entry-summary\">\n\t\t<p>So you&#8217;re a complete newbie and you&#8217;re wondering if you have what it takes to qualify as a call center agent. Is basic English enough? Do they accept high school&#8230;<\/p>\n\t<\/div><!-- .entry-summary -->\n\t<footer class=\"entry-footer\">\n\t\t\t<div class=\"entry-actions\">\n\t\t\t<p class=\"more-link-wrap\">\n\t\t\t\t<a href=\"https:\/\/kwestyon.com\/minimum-qualifications-for-call-center-agents-bpo\/\" class=\"post-more-link\">\n\t\t\t\t\tRead More<span class=\"screen-reader-text\"> 5 Minimum Qualifications for Call Center Agents<\/span><span class=\"kadence-svg-iconset svg-baseline\"><svg aria-hidden=\"true\" class=\"kadence-svg-icon kadence-arrow-right-alt-svg\" fill=\"currentColor\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"27\" height=\"28\" viewBox=\"0 0 27 28\"><title>Continue<\/title><path d=\"M27 13.953c0 0.141-0.063 0.281-0.156 0.375l-6 5.531c-0.156 0.141-0.359 0.172-0.547 0.094-0.172-0.078-0.297-0.25-0.297-0.453v-3.5h-19.5c-0.281 0-0.5-0.219-0.5-0.5v-3c0-0.281 0.219-0.5 0.5-0.5h19.5v-3.5c0-0.203 0.109-0.375 0.297-0.453s0.391-0.047 0.547 0.078l6 5.469c0.094 0.094 0.156 0.219 0.156 0.359v0z\"><\/path>\n\t\t\t<\/svg><\/span>\t\t\t\t<\/a>\n\t\t\t<\/p>\n\t\t<\/div><!-- .entry-actions -->\n\t\t<\/footer><!-- .entry-footer -->\t<\/div>\n<\/article>\n<article class=\"entry content-bg loop-entry post-26755 post type-post status-publish format-standard has-post-thumbnail hentry category-customer-service-tips tag-mock-calls\">\n\t\t\t<a class=\"post-thumbnail kadence-thumbnail-ratio-2-3\" href=\"https:\/\/kwestyon.com\/financial-account-mock-call-lost-card-call-center\/\">\n\t\t\t<div class=\"post-thumbnail-inner\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"432\" src=\"https:\/\/kwestyon.com\/wp-content\/uploads\/2023\/04\/Financial-Account-Mock-Call-Bank-Customer-Service-768x432.jpg\" class=\"attachment-medium_large size-medium_large wp-post-image\" alt=\"Financial Account Mock Call | Bank Customer Service\" srcset=\"https:\/\/kwestyon.com\/wp-content\/uploads\/2023\/04\/Financial-Account-Mock-Call-Bank-Customer-Service-768x432.jpg 768w, https:\/\/kwestyon.com\/wp-content\/uploads\/2023\/04\/Financial-Account-Mock-Call-Bank-Customer-Service-300x169.jpg 300w, https:\/\/kwestyon.com\/wp-content\/uploads\/2023\/04\/Financial-Account-Mock-Call-Bank-Customer-Service-800x450.jpg 800w, https:\/\/kwestyon.com\/wp-content\/uploads\/2023\/04\/Financial-Account-Mock-Call-Bank-Customer-Service-570x321.jpg 570w, https:\/\/kwestyon.com\/wp-content\/uploads\/2023\/04\/Financial-Account-Mock-Call-Bank-Customer-Service-480x270.jpg 480w, https:\/\/kwestyon.com\/wp-content\/uploads\/2023\/04\/Financial-Account-Mock-Call-Bank-Customer-Service.jpg 1280w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t<\/div>\n\t\t<\/a><!-- .post-thumbnail -->\n\t\t\t<div class=\"entry-content-wrap\">\n\t\t<header class=\"entry-header\">\n\t\t<div class=\"entry-taxonomies\">\n\t\t<span class=\"category-links term-links category-style-normal\">\n\t\t\t<a href=\"https:\/\/kwestyon.com\/category\/customer-service-tips\/\" rel=\"category tag\">CUSTOMER SERVICE<\/a>\t\t<\/span>\n\t<\/div><!-- .entry-taxonomies -->\n\t<h4 class=\"entry-title\"><a href=\"https:\/\/kwestyon.com\/financial-account-mock-call-lost-card-call-center\/\" rel=\"bookmark\">Financial Account Mock Call Script | Lost\/Stolen Card<\/a><\/h4>\t<div class=\"entry-meta entry-meta-divider-dot\">\n\t\t\t\t<span class=\"posted-on\">\n\t\t\t\t<time class=\"entry-date published\" datetime=\"2023-04-23T09:02:31+00:00\">April 23, 2023<\/time><time class=\"updated\" datetime=\"2023-10-10T00:09:06+00:00\">October 10, 2023<\/time>\t\t\t<\/span>\n\t\t\t\t<\/div><!-- .entry-meta -->\n\t<\/header><!-- .entry-header -->\n\t<div class=\"entry-summary\">\n\t\t<p>After enjoying a movie at the cinema, Ms. Rogers was dismayed to discover that her purse had gone missing. The purse contained her mobile phone and her credit card. She&#8230;<\/p>\n\t<\/div><!-- .entry-summary -->\n\t<footer class=\"entry-footer\">\n\t\t\t<div class=\"entry-actions\">\n\t\t\t<p class=\"more-link-wrap\">\n\t\t\t\t<a href=\"https:\/\/kwestyon.com\/financial-account-mock-call-lost-card-call-center\/\" class=\"post-more-link\">\n\t\t\t\t\tRead More<span class=\"screen-reader-text\"> Financial Account Mock Call Script | Lost\/Stolen Card<\/span><span class=\"kadence-svg-iconset svg-baseline\"><svg aria-hidden=\"true\" class=\"kadence-svg-icon kadence-arrow-right-alt-svg\" fill=\"currentColor\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"27\" height=\"28\" viewBox=\"0 0 27 28\"><title>Continue<\/title><path d=\"M27 13.953c0 0.141-0.063 0.281-0.156 0.375l-6 5.531c-0.156 0.141-0.359 0.172-0.547 0.094-0.172-0.078-0.297-0.25-0.297-0.453v-3.5h-19.5c-0.281 0-0.5-0.219-0.5-0.5v-3c0-0.281 0.219-0.5 0.5-0.5h19.5v-3.5c0-0.203 0.109-0.375 0.297-0.453s0.391-0.047 0.547 0.078l6 5.469c0.094 0.094 0.156 0.219 0.156 0.359v0z\"><\/path>\n\t\t\t<\/svg><\/span>\t\t\t\t<\/a>\n\t\t\t<\/p>\n\t\t<\/div><!-- .entry-actions -->\n\t\t<\/footer><!-- .entry-footer -->\t<\/div>\n<\/article>\n<article class=\"entry content-bg loop-entry post-26551 post type-post status-publish format-standard has-post-thumbnail hentry category-customer-service-tips tag-mock-calls\">\n\t\t\t<a class=\"post-thumbnail kadence-thumbnail-ratio-2-3\" href=\"https:\/\/kwestyon.com\/how-to-show-empathy-in-customer-service-call-center\/\">\n\t\t\t<div class=\"post-thumbnail-inner\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"432\" src=\"https:\/\/kwestyon.com\/wp-content\/uploads\/2023\/04\/How-to-Empathize-in-Customer-Service-Call-Center-768x432.jpg\" class=\"attachment-medium_large size-medium_large wp-post-image\" alt=\"How to Show Empathy in Customer Service - Call Center Scripts\" srcset=\"https:\/\/kwestyon.com\/wp-content\/uploads\/2023\/04\/How-to-Empathize-in-Customer-Service-Call-Center-768x432.jpg 768w, https:\/\/kwestyon.com\/wp-content\/uploads\/2023\/04\/How-to-Empathize-in-Customer-Service-Call-Center-300x169.jpg 300w, https:\/\/kwestyon.com\/wp-content\/uploads\/2023\/04\/How-to-Empathize-in-Customer-Service-Call-Center-800x450.jpg 800w, https:\/\/kwestyon.com\/wp-content\/uploads\/2023\/04\/How-to-Empathize-in-Customer-Service-Call-Center-570x321.jpg 570w, https:\/\/kwestyon.com\/wp-content\/uploads\/2023\/04\/How-to-Empathize-in-Customer-Service-Call-Center-480x270.jpg 480w, https:\/\/kwestyon.com\/wp-content\/uploads\/2023\/04\/How-to-Empathize-in-Customer-Service-Call-Center.jpg 1280w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t<\/div>\n\t\t<\/a><!-- .post-thumbnail -->\n\t\t\t<div class=\"entry-content-wrap\">\n\t\t<header class=\"entry-header\">\n\t\t<div class=\"entry-taxonomies\">\n\t\t<span class=\"category-links term-links category-style-normal\">\n\t\t\t<a href=\"https:\/\/kwestyon.com\/category\/customer-service-tips\/\" rel=\"category tag\">CUSTOMER SERVICE<\/a>\t\t<\/span>\n\t<\/div><!-- .entry-taxonomies -->\n\t<h4 class=\"entry-title\"><a href=\"https:\/\/kwestyon.com\/how-to-show-empathy-in-customer-service-call-center\/\" rel=\"bookmark\">How to Show Empathy in Customer Service | Best Sample Statements<\/a><\/h4>\t<div class=\"entry-meta entry-meta-divider-dot\">\n\t\t\t\t<span class=\"posted-on\">\n\t\t\t\t<time class=\"entry-date published\" datetime=\"2023-04-02T21:41:32+00:00\">April 2, 2023<\/time><time class=\"updated\" datetime=\"2023-10-10T00:09:06+00:00\">October 10, 2023<\/time>\t\t\t<\/span>\n\t\t\t\t<\/div><!-- .entry-meta -->\n\t<\/header><!-- .entry-header -->\n\t<div class=\"entry-summary\">\n\t\t<p>There is no one-size-fits-all guide to expressing empathy. And that&#8217;s because it depends on your customers&#8217; situations. Some customers are simply more upset than others, some are stuck in horrible,&#8230;<\/p>\n\t<\/div><!-- .entry-summary -->\n\t<footer class=\"entry-footer\">\n\t\t\t<div class=\"entry-actions\">\n\t\t\t<p class=\"more-link-wrap\">\n\t\t\t\t<a href=\"https:\/\/kwestyon.com\/how-to-show-empathy-in-customer-service-call-center\/\" class=\"post-more-link\">\n\t\t\t\t\tRead More<span class=\"screen-reader-text\"> How to Show Empathy in Customer Service | Best Sample Statements<\/span><span class=\"kadence-svg-iconset svg-baseline\"><svg aria-hidden=\"true\" class=\"kadence-svg-icon kadence-arrow-right-alt-svg\" fill=\"currentColor\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"27\" height=\"28\" viewBox=\"0 0 27 28\"><title>Continue<\/title><path d=\"M27 13.953c0 0.141-0.063 0.281-0.156 0.375l-6 5.531c-0.156 0.141-0.359 0.172-0.547 0.094-0.172-0.078-0.297-0.25-0.297-0.453v-3.5h-19.5c-0.281 0-0.5-0.219-0.5-0.5v-3c0-0.281 0.219-0.5 0.5-0.5h19.5v-3.5c0-0.203 0.109-0.375 0.297-0.453s0.391-0.047 0.547 0.078l6 5.469c0.094 0.094 0.156 0.219 0.156 0.359v0z\"><\/path>\n\t\t\t<\/svg><\/span>\t\t\t\t<\/a>\n\t\t\t<\/p>\n\t\t<\/div><!-- .entry-actions -->\n\t\t<\/footer><!-- .entry-footer -->\t<\/div>\n<\/article>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-buttons alignfull is-content-justification-center is-layout-flex wp-container-core-buttons-layout-1 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"https:\/\/kwestyon.com\/blog\/\">View All Posts<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<style>.kb-row-layout-id4_2ff2fe-87 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id4_2ff2fe-87 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id4_2ff2fe-87 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1170px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:0px;padding-bottom:25px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id4_2ff2fe-87 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id4_2ff2fe-87 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id4_2ff2fe-87 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id4_2ff2fe-87 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column4_9e3773-7a > .kt-inside-inner-col,.kadence-column4_9e3773-7a > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column4_9e3773-7a > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column4_9e3773-7a > .kt-inside-inner-col{flex-direction:column;}.kadence-column4_9e3773-7a > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column4_9e3773-7a > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column4_9e3773-7a{position:relative;}@media all and (max-width: 1024px){.kadence-column4_9e3773-7a > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column4_9e3773-7a > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column4_9e3773-7a\"><div class=\"kt-inside-inner-col\"><\/div><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Call Center Training This blog is a collection of free training materials for call center agents and applicants. Don&#8217;t want to read? Watch the lessons on YouTube. Hi, I&#8217;m Sheina. I created this website to help call center applicants ace their job interview, improve their call handling skills, and survive their call center life. 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