{"id":24249,"date":"2021-02-23T23:56:30","date_gmt":"2021-02-23T23:56:30","guid":{"rendered":"https:\/\/kwestyon.com\/?p=24249"},"modified":"2023-11-10T22:26:55","modified_gmt":"2023-11-10T22:26:55","slug":"how-do-you-handle-stress-call-center-interview-answer","status":"publish","type":"post","link":"https:\/\/kwestyon.com\/how-do-you-handle-stress-call-center-interview-answer\/","title":{"rendered":"How Do You Handle Stress: Call Center Job Interview Answer"},"content":{"rendered":"\n<p class=\"has-drop-cap\">To answer the call center job interview question <em>How do you handle stress<\/em>, you need to do two things: First, you need to convince your interviewer that you can effectively adapt to stressful situations. Second, the way you deal with stress should be healthy and sustainable.<\/p>\n\n\n\n<p>You could have a perfect command of the English language but if you&#8217;re not capable of handling stress on a daily basis, then the company is going to see you as a liability instead of an asset. Remember, call center jobs are stressful by nature. <\/p>\n\n\n\n<div class=\"wp-block-rank-math-toc-block\" id=\"rank-math-toc\" id=\"rank-math-toc\"><h2>Table of Contents<\/h2><nav><ul><li ><a href=\"#what-to-avoid\">What to avoid<\/a><ul><li ><a href=\"#1-dont-sound-as-if-youre-invincible\">1. Don&#8217;t sound as if you&#8217;re invincible.<\/a><\/li><li ><a href=\"#2-dont-mention-unhealthy-coping-behaviors\">2. Don&#8217;t mention unhealthy coping behaviors.<\/a><\/li><li ><a href=\"#3-dont-say-you-handle-stress-poorly\">3. Don&#8217;t say you handle stress poorly.<\/a><ul><li ><a href=\"#or-tell-a-story-about-your-actual-experience-with-stress\">Or tell a story about your actual experience with stress<\/a><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"what-to-avoid\">What to avoid<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"1-dont-sound-as-if-youre-invincible\">1. Don&#8217;t sound as if you&#8217;re invincible.<\/h3>\n\n\n\n<p class=\"has-text-align-left has-johannes-bg-alt-1-background-color has-background\"><strong>Don&#8217;t say:<\/strong><br><br><em>&#8220;I don&#8217;t really get stressed. I pride myself in being able to deal with any difficult situations that come my way.&#8221;<\/em><\/p>\n\n\n\n<p class=\"has-johannes-bg-background-color has-background\"><strong>What&#8217;s wrong<\/strong>: This answer not only sounds arrogant and unrealistic but also shows a lack of self-awareness. Like it or not, everybody gets stressed!<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"2-dont-mention-unhealthy-coping-behaviors\">2. Don&#8217;t mention unhealthy coping behaviors.<\/h3>\n\n\n\n<p class=\"has-text-align-left has-johannes-bg-alt-1-background-color has-background\"><strong>Don&#8217;t say:<\/strong><br><br><em>&#8220;I handle stress by drinking alcohol to calm my nerves. The secret is to know the right amount so I feel relaxed without getting drunk at work.&#8221;<\/em><\/p>\n\n\n\n<p class=\"has-johannes-bg-background-color has-background\"><strong>What&#8217;s wrong<\/strong>: Never say that you give in to bad habits when under stress. When talking about how you deal with stress, make sure it&#8217;s a habit that&#8217;s actually healthy and sustainable.<\/p>\n\n\n\n<p class=\"has-text-align-left\"><strong>Say:<br><\/strong><em>&#8220;For me, the most effective way to deal with stress is by following a strictly healthy routine. Every day, I eat clean, exercise, and make sure that I get enough sleep. This, by far, has been the most effective technique for me.<\/em><\/p>\n\n\n\n<p class=\"has-text-align-left\"><em>&#8220;Every time I get reckless with what I eat, don&#8217;t get enough sleep, or become too lazy to work out, I experience brain fog and feel cranky at work. But when I follow this strict routine, I can talk to any customer of any mood and feel capable of handling any issue.&#8221;<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"3-dont-say-you-handle-stress-poorly\">3. Don&#8217;t say you handle stress poorly.<\/h3>\n\n\n\n<p class=\"has-text-align-left\"><strong>Don&#8217;t say:<br><\/strong><em>&#8220;When I&#8217;m stressed, I easily get overwhelmed and I tend to say things I&#8217;m not supposed to. However, I&#8217;m currently working on it by practicing self-awareness.&#8221;<\/em><\/p>\n\n\n\n<p class=\"has-text-align-left has-johannes-bg-background-color has-background\"><strong>What&#8217;s wrong<\/strong>: Don&#8217;t mention a time when you couldn&#8217;t perform well at work due to stress. That&#8217;s only going to discourage your interviewer. If you&#8217;re someone who blurts out unwanted statements when stressed, then you don&#8217;t want to work for a job that mainly involves talking to people.<br><br>Also, make sure that the way you deal with stress is specific, not generic. &#8220;<em>Self-awareness<\/em>&#8221; as an action plan is too ambiguous to be convincing. Instead, mention an action plan that&#8217;s clear, specific, and actionable.<\/p>\n\n\n\n<p class=\"has-text-align-left\"><strong>Say:<br><\/strong><em>&#8220;I deal with stress by dealing with it before it even happens: I plan. First, I take note of the common problems and imagine the things that could go wrong at work. I then lay out a solution for each problem. This way, I can go to work knowing that I have a prepared solution for each problem. The thought of being in control relaxes me, which in itself is a great stress reliever. Of course, there are times when I encounter unexpected problems. When this happens, I simply ask for help from my superiors and take note of the solution the next time I encounter them.&#8221;<\/em><\/p>\n\n\n\n<p class=\"has-text-align-left has-johannes-bg-background-color has-background\"><strong>What&#8217;s great<\/strong>: This shows that you&#8217;re methodical&#8211;that you follow procedures to a T, approach any situation logically, and that you&#8217;re more resilient to stress. In a call center workplace where stress is a natural state, a methodical agent is an asset.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"or-tell-a-story-about-your-actual-experience-with-stress\">Or tell a story about your actual experience with stress<\/h4>\n\n\n\n<p>Telling a story piques your interviewer&#8217;s interest and allows you to frame your answer more convincingly:<\/p>\n\n\n\n<p><em>When I&#8217;m stressed, the first thing I do is identify the type of stress I&#8217;m experiencing. I classify stress into two kinds: productive and unproductive. For me, productive stress is the stress that aligns with my skill set. An example is the stress that comes from dealing with irate customers.  I have a knack for dealing with people so even if irate customers are challenging, I thrive on it and usually love it. This is the type of stress that a good workout and a deep sleep can easily wash away.<\/em><br>&#8220;<em>And then there&#8217;s the unproductive stress. It&#8217;s the stress that isn&#8217;t beneficial to my growth. For example, I once worked as a data encoder. It was stressful for me because it didn&#8217;t align with my skill set. The thought of spending the entire shift interacting with nobody was just a constant struggle for me so I ended up quitting. And this is why I choose to work in customer service because this is the type of stress that I thrive on.&#8221;<\/em><\/p>\n\n\n\n<p><strong>Note<\/strong>: In this example, mentioning that you don&#8217;t like spreadsheets and pure paperwork is fine if you&#8217;re applying in a voice account that requires you to mainly talk to customers your entire shift.<\/p>\n\n\n\n<p><strong>You Might Also Like<\/strong>:&nbsp;<a href=\"https:\/\/kwestyon.com\/category\/call-center-job-interview-questions-and-answers\/\">Call Center Job Interview Questions and Answers<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>To answer the call center job interview question How do you handle stress, you need to do two things: First, you need to convince your interviewer that you can effectively adapt to stressful situations. Second, the way you deal with stress should be healthy and sustainable. You could have a perfect command of the English&#8230;<\/p>\n","protected":false},"author":9,"featured_media":24285,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[193],"tags":[207],"_links":{"self":[{"href":"https:\/\/kwestyon.com\/wp-json\/wp\/v2\/posts\/24249"}],"collection":[{"href":"https:\/\/kwestyon.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kwestyon.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kwestyon.com\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/kwestyon.com\/wp-json\/wp\/v2\/comments?post=24249"}],"version-history":[{"count":6,"href":"https:\/\/kwestyon.com\/wp-json\/wp\/v2\/posts\/24249\/revisions"}],"predecessor-version":[{"id":28655,"href":"https:\/\/kwestyon.com\/wp-json\/wp\/v2\/posts\/24249\/revisions\/28655"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kwestyon.com\/wp-json\/wp\/v2\/media\/24285"}],"wp:attachment":[{"href":"https:\/\/kwestyon.com\/wp-json\/wp\/v2\/media?parent=24249"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kwestyon.com\/wp-json\/wp\/v2\/categories?post=24249"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kwestyon.com\/wp-json\/wp\/v2\/tags?post=24249"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}