For call center agents who are non-native English speakers but talk to native speakers, idioms can be tricky. Terrifying, even — especially for newbies. They could turn pleasant conversations into awkward ones, especially if your account requires you to pretend that you live in the same country as your customers. <\/p>\n\n\n\n
\nAn idiom is a phrase, saying, or a group of words with metaphorical meaning. Meaning, idioms are not to be taken literally. <\/p>\n<\/blockquote>\n\n\n\n
If your customer says that it’s raining cats and dogs, it doesn’t mean that cats and dogs are truly pouring down from the sky. It just means that it’s raining very heavily.<\/p>\n\n\n\n
So why use idioms? We use idioms to liven up our speech and writing! Idioms add color, life, and humor to our statements. There’s just way more punch with “It’s raining cats and dogs.” than with “It’s raining heavily.”<\/p>\n\n\n\n
So in this article, you’ll learn the most common and useful idioms that call center agents should know. These are one of the most commonly used idioms in daily conversations as well as in call center conversations.<\/p>\n\n\n\n
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