Call Center Training
This blog is a collection of free training materials for call center agents and applicants.
Don’t want to read? Watch the lessons on YouTube.
Hi, I’m Sheina.
I created this website to help call center applicants ace their job interview, improve their call handling skills, and survive their call center life.
Latest Posts
Accrued Interest Mock Call | Credit Card Call Center
This is a request by YouTube user @meeprincess9510: An accrued interest mock call when the client paid their balance in full last month and got a new bill for $2…
Retention Account Mock Call | Call Center
This is a 2-part retention account mock call where a single customer talked to two different agents. The first call was to the Billing Department while the second was to…
Meh vs Exceptional Customer Service | Telco Account
In this article, there are two Telco mock calls. One issue, one customer, two different agents – Claire and Candace. Both have different ways of handling the issue. This is…
Philippine Call Center Agent Salary: Detailed Breakdown
I know firsthand how intriguing it can be to wonder about salaries. As someone who had been a part of the call center industry in the Philippines for four years,…
Call Center Travel Account Explained: Tasks & Processes
If you found this post through Google Search, chances are, you either have an interview coming up or you just got hired to work for a call center travel account….
5 Minimum Qualifications for Call Center Agents
So you’re a complete newbie and you’re wondering if you have what it takes to qualify as a call center agent. Is basic English enough? Do they accept high school…