For call center agents who are non-native English speakers but talk to native speakers, idioms can be tricky. Terrifying, even — especially for newbies. They could turn pleasant conversations into awkward ones, especially if your account...
Hi, I'm Sheina!
I created Kwestyon to help call center applicants land their job offers.
Here, you'll find lessons on how to improve your English, answer the job interview questions, pass your mock call, Versant, and Berlitz test.
I worked in the BPO industry for 4 years (2 years as an agent and 2 years as a Quality Analyst).
All the tips I'm sharing here are based on my experience.