I know firsthand how intriguing it can be to wonder about salaries. As someone who had been a part of the call center industry in the Philippines for four years, I thought it would be great to talk about one of the most common questions on every call center newbie’s mind – how much do…
If you found this post through Google Search, chances are, you either have an interview coming up or you just got hired to work for a call center travel account. In that case, good luck or congratulations! While product training will definitely be provided, it’s still best to start your training with a decent idea…
So you’re a complete newbie and you’re wondering if you have what it takes to qualify as a call center agent. Is basic English enough? Do they accept high school graduates? What if you’re not good with computers? How fast should your typing speed be? Look no further. This article is a detailed list of…
Call center work is tough. But if you’re a complete newbie and a non-native speaker, the toughness takes a whole new level. On top of irate customers, night shifts, and a demanding workload, you also have to deal with a potential language barrier, information overload, and culture shock. In this article, are my 9 survival…
These are the call center jargons you should know about if you’re a call center newbie. I’ve focused on the commonly used ones. If you know all these, you can pretty much navigate the call center world without any confusion. Without further ado, here are the useful call center jargons newbies should know to survive….